TOP PICK FOR YOU
Top 7 use cases for AI personalization in marketing
As a marketer and consumer, few can explain the impact of AI personalization quite like yours truly.
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BRAND STRATEGY
Starbucks links with MrBeast to fuel Prime Video competition series
The coffee chain will have a presence in season two of “Beast Games” and offer a limited-edition drink in a bid to the popular creator’s younger fan base.
CREATIVE MARKETING
Lexus takes generative AI for a spin in new holiday marketing content
Developed with AKQA, “Built for Every Kind of Wonder” depicts surreal scenes like a floating ski slope as more brands test the tech’s limits.
AI MARKETING
What we learned building SalesBot — HubSpot’s AI-powered chatbot selling assistant
When I first joined HubSpot’s Conversational Marketing team, most of our website chat volume was handled by humans.
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Smarter CX insights for investors and founders
Join The Gladly Brief for insights on how AI, satisfaction, and loyalty intersect to shape modern business outcomes. Subscribe now to see how Gladly is redefining customer experience as an engine of growth—not a cost center.
SKILL DEVELOPMENT
2026 workplace learning trends to watch
2026 is about to redefine what it means to run a future-ready organization.