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How Much of Your Customer Support Can AI Really Resolve? The Best Get About 70%. The Median Is 48%. Here’s the Real Data From 13 Vendors

How Much of Your Customer Support Can AI Really Resolve? The Best Get About 70%. The Median Is 48%. Here’s the Real Data From 13 Vendors

Exactly how many support and related issues can AI Agents really, truly resolve today?  It’s a good test of just exactly where the latest models and agents are. Now $100M ARR AI CX for ecommerce leader Gorgias (where SaaStr Fund led the seed) has now published a public benchmark that tests 13 vendors on 212...
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E-Commerce Helps Amazon And Walmart Pull Ahead In US Retail

E-Commerce Helps Amazon And Walmart Pull Ahead In US Retail

Get key findings from Forrester’s recently published US Retail Competition Tracker, 2026, which analyzes the retail and e-commerce performance of 60 leading US retailers to identify category trends, competitive dynamics, and growth strategies.
Keeping the Peace Is Hurting Your Teams. Here’s How to Encourage Healthy Disagreement.

Keeping the Peace Is Hurting Your Teams. Here’s How to Encourage Healthy Disagreement.

Everyone loves consensus. We assume that if agreement is unanimous, we must be doing something right. Unfortunately, that’s not always true.
How to Conduct a Competitive Audit for SaaS Companies

How to Conduct a Competitive Audit for SaaS Companies

As a SaaS brand, knowing how your product measures up against your competitors is an essential part of any marketing plan. If you’re going to outperform your competitors and set yourself apart from the crowd, you need to know what they are doing first.   This is where a competitive audit comes in. A well-performed audit … Continue reading How to Conduct a Competitive Audit for SaaS Companies

Hiring abroad? How many Euros could it cost you?

Bringing on someone new to the team? Their salary is just the starting point.

Taxes, benefits, employer contributions, and compliance costs can add up quickly, and vary by country.

Use Oyster's free calculator to estimate what a global hire could really cost, so you can build a more accurate hiring budget and avoid surprises.

How to Say No to Investors, Partners and Opportunities So Your Startup Moves Faster

How to Say No to Investors, Partners and Opportunities So Your Startup Moves Faster

Learn how strategic "no's" can accelerate execution, strengthen decision-making, and create the clarity needed to build a faster-growing company.

MARKETER INSIGHT POLL

Do you think AI can handle most customer-support questions?

AI is already resolving a large share of support conversations, but performance varies significantly between tools.

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