Are Bad Reviews Costing Your Brand Sales?

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90+ Online Review Statistics Businesses Must Know [2026]

As a business owner, your reputation is being shaped by online reviews every single day. Customers are talking […]

Agents now issue refunds, update accounts, and close tickets end to end. Running Agents in Customer Work: four Tuesdays on agentic AI in customer ops. Register for All Four

Amazon Prime Big Deal Days in October drove $9.86 billion in online spending, Adobe says

Amazon Prime Big Deal Days returned on Oct. 6 and 7 in 2026, and data published by Adobe shows that shoppers spent more than when the event was held on Oct. 7 and 8 in 2025. The two-day sales event, which fell on a Tuesday and Wednesday in both years, saw online shoppers spend $9.86 […]

Private Companies Have This Underrated Branding Advantage Over Public Rivals

For decades, becoming a public company represented the ultimate milestone for ambitious businesses. That's not always the case anymore.

15 Black Friday ideas for small businesses you can steal

Black Friday marketing ideas extend well beyond simple discounts, as early promotions, segmented emails, tiered discounts, or even local partnerships can improve conversions. In…

Invest in the Future of Popcorn

Popsmith is reimagining popcorn for a new generation. With 100,000+ customers, $20M+ in lifetime revenue, and sales projected to reach $9M in 2026, the premium popcorn brand is expanding nationwide and raising capital for its next stage of growth.

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AI is ‘reshaping’ Walmart and Sparky is leading the charge

Advancements in AI are helping Walmart save money, which it is, in turn, reinvesting in customer experience improvements, according to U.S. CEO David Guggina.

Don’t Just Get Recommended by AI. Earn its Trust

For decades, retailers have optimized commerce experiences for human shoppers. However, the next era of e-commerce will require retailers to make their products transactable by machines. Artificial intelligence-assisted shopping is accelerating, with 41 percent of shoppers using AI assistants to research products, 33 percent look for reviews, and 31 percent search for deals. This consumer […]

MARKETER INSIGHT POLL

Can online reviews make or break a brand's sales?

Customer feedback can influence trust and buying decisions, making online reputation an important part of business growth.